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Disruptive innovation

💼 Business By CampusDown Wiki Editorial Team Last updated
Disruptive innovation is the process by which simpler, cheaper offerings take root at the low end or in new markets and move up to displace incumbents.
Contents
  1. 1. Disruptive innovation
  2. 2. Frequently asked questions
  3. 3. References

Disruptive innovation

Clayton Christensen (1995; *The Innovator’s Dilemma*, 1997) described how entrants with simpler, cheaper products start in overlooked low-end or new markets and improve until they displace incumbents. Sustaining innovation improves performance for existing customers. Types: low-end (steel minimills) and new-market (personal computers). Incumbents miss disruption by rationally serving their best customers. Christensen et al. (2015) argued Uber is not a classic disruption; scholars also question the theory’s predictive power.

Frequently asked questions

Disruptive vs sustaining?
Sustaining improves for current customers; disruptive starts low-end or in new markets.
Is Uber disruptive?
Christensen said not in the classic sense.

References

  1. Bower, J. L., & Christensen, C. M. (1995). Disruptive technologies: Catching the wave. Harvard Business Review, 73(1), 43–53.
  2. Christensen, C. M. (1997). The innovator’s dilemma. Harvard Business School Press.
  3. Christensen, C. M., Raynor, M. E., & McDonald, R. (2015). What is disruptive innovation? Harvard Business Review, 93(12), 44–53.

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This article was last updated on October 24, 2026. It is based on widely recognized original works and textbooks; when citing it in a paper, please check the original sources listed in the references.