Segmentation
Smith presented market segmentation as an alternative to product differentiation. Bases include geographic, demographic, psychographic and behavioural variables (usage occasion, benefits sought, loyalty). Useful segments are measurable, accessible, substantial, differentiable and actionable.
Targeting
- Undifferentiated: one offer for the whole market
- Differentiated: separate offers for several segments
- Concentrated: focus on one or a few segments
- Micromarketing: local or individual tailoring
Segments are evaluated on size and growth, structural attractiveness and fit with the firm's objectives and resources.
Positioning
Ries and Trout argued that positioning is what you do to the mind of the prospect. Perceptual maps reveal gaps; points of difference and points of parity are summarised in a positioning statement and executed through the marketing mix.
References
- Smith, W. R. (1956). Product differentiation and market segmentation as alternative marketing strategies. Journal of Marketing, 21(1), 3-8.
- Ries, A., & Trout, J. (1981). Positioning: The Battle for Your Mind. McGraw-Hill.
- Kotler, P., & Keller, K. L. (2016). Marketing Management (15th ed.). Pearson.
- Kotler, P., & Armstrong, G. (2018). Principles of Marketing (17th ed.). Pearson.